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Reset KYC

Overview

The Reset KYC feature allows you to reset a customer's existing KYC information and reinitiate the verification process.

While all KYC-verified users are eligible for Payout services, access to Payin services is restricted to users whose identity has been verified via AADHAAR as the document_type. To enable Payins for such users, their KYC must be reset and re-performed with Aadhaar as the primary identity document.

When to Use

  • Customer now wants to use Payin services, which require Aadhaar-based verification.
  • Client wants to allow re-verification without deleting the user’s profile.
  • Customer wants to re-submit their KYC from scratch.

How it Works

  • Use the Reset KYC endpoint to initiate the KYC reset process.
  • Once reset, the customer must go through the KYC flow again.
  • After successful Aadhaar-based verification, the customer becomes eligible for Payin services as well.

Notes

  • Resetting KYC marks the customer as UNVERIFIED, restricting their Payout capability as well till they re-complete their KYC.
  • KYC reset is irreversible and should be initiated only when absolutely required.